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HR Operations Coordinator – Toronto – Full Time


This is a Contract position in Vaughan, ON posted July 24, 2021.

About Us At LifeLabs, we are focused on our vision of empowering a healthier you We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Agile, Customer-centred, Caring, Teamwork
– We live our values every day in what we do to help our patients and healthcare providers.

With over 6,000 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

As part of a large & national team, the HR Operations Coordinator is responsible for providing internal client groups and employees with support services for all inquiries and requests for HR related matters.

This role will provide accurate and efficient support for all HR transactions and information in areas such as: LifeLabs policies, guidelines, processes and procedural queries and interpretations, HRIS transactions, changes to personal information and resolving any administrative issues that the client may have.

Key Accountabilities: First point of contact responsible for answering incoming calls and emails to ensure that client service satisfaction is being achieved and that all clients’ inquiries/requests are managed and resolved in a timely and professional manner.

Manage and action high volume, transactional and administrative requests from current/former clients via phone, email and/or in-person meetings Accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction Ability to diagnose problems and lead correction efforts through effective communication and efficient execution.

Provide knowledge and explanations of all company policies, procedures and labour laws directing clients to appropriate resources as needed Liaise with other areas of HR to leverage their knowledge, experience and resources to assist clients in resolving all matters including those that are beyond scope Responsible for documenting, Make suggestions for work flow and process improvements.

Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience.

Key Requirements: Excellent communication skills, both written and verbal Previous experience with HRIS Systems required 1-3 Years’ experience in a related HR Support role Post-secondary education with a Diploma in Human Resources or other business-related focus required Strong customer service experience and background Strong knowledge of labor laws (ex.

ESA) LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA
– Accessibility for Ontarians with Disabilities Act.

Please indicate in your application any accommodations you will require throughout the recruitment process.

Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at (416) 675-4530.

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