Server/Receptionist

Overview

Hours are from 7:00am to 3:30pm

May be required to work overtime periodically outside regular hours

KPMG Professionals Are…

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm, and each other. A KPMG professional should have all the following characteristics:

• Strong work ethic
• Thrive on challenges
• Dedicated to providing outstanding client service.

Position Summary

An enthusiastic and dedicated individual is required for a Conference Floor Server/Receptionist position. The successful candidate will work in a busy and professional environment, while championing food service and excellent customer service.

What you will do

Server Responsibilities

• Receive and double-check orders from caterers and vendors, ensuring delivered items have arrived timely and are correct from the order form submitted
• Ensure the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
• Set up food and beverage services for all scheduled meetings and/or events
• Create and use reports and event overviews to stay on-top of daily meeting and event requirements
• Check email and Teams regularly to communicate any updates, deficiencies, or concerns
• Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies)
• Use dishwashers to clean dishes, glassware, and cutlery
• Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, hand sanitizer, sugar and stir sticks)
• Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensure items are placed in designated areas
• Back-up ordering servery supplies and practice floor serveries when needed
• Organize inventory as per needed and check on shortage/expiry dates
• Package leftover food for donation programs
• Responsible for alcohol inventory; tallied and taken at the end of each meeting/event
• Briefing temporary staff for evening events after the turnover of BEO’s by the CFC
• Assist the AV Lead with room set ups and AV inquiries when needed

Receptionist responsibilities

• Meet and greet clients and visitors in a welcoming and friendly manner
• Back-up support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/or sick days)
• Back up to Hoteling Concierge as needed
• Ability to multi-task a busy reception desk
• Responsible to open and/or close the reception desk
• Answer all in-coming calls on AttendantPro
• Responsible for all boardroom bookings
• Monitor multiple email inboxes (i.e., meeting rooms and general reception boxes)
• Monitoring the meeting room booking system
• Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations
• Manage any building service requests or concerns

What you bring to the role

Skills & Qualifications

• Experience in a fast-paced F&B environment (setting up buffets, formal dining, and cocktail receptions)
• Good communication skills, both verbal and written
• Pro-active and friendly mannerisms, for a customer centric role
• Ability to stand for an extended period; and move, lift, carry, push, pull, and place objects weighing 40 pounds without assistance.
• The ability to anticipate problems and make contingency plans
• Smart Serve Certified.
• Experience with safe food handling
• Professional attitude and approach are a prerequisite.
• Excellent interpersonal and communications skills and co-operative in a team environment.
• Well-organized, capable, and interested in taking initiative.
• Discretion and the ability to handle confidential material appropriately
• Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally of the firm.
• Timely in responding to inquiries and requests, discussing those with superiors where appropriate.
• Demonstrates initiative to resolve client issues where appropriate
• Experience using the Microsoft suite of applications (Word, Excel, and PowerPoint)
• Excellent abilities with multiple phone lines and answer with appropriate etiquette
• Must be able to work as a member of a team
• Strong service orientation, with the ability to manage multiple priorities for internal clients
• Must be able to work with all levels of professional staff
• High School Diploma
• Flexibility in afternoon and evening shifts – hours change according to business needs (ending time of events and meetings)

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.