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Bilingual Customer Service Consultant

Randstad Canada

This is a Contract position in Vaughan, ON posted December 1, 2019.

Are you a French bilingual candidate looking for an exciting opportunity to work in a busy, autonomous environment?

We are looking for an customer service consultant for a world leader in commercial property insurance in Vaughan.

In this role you will have strong focus on client service and support.

Role responsibilities: 1.Manage impairments to automatic fire protection systems.

Work with insured clients to minimize the extent and duration of impairments.

2.Confirm appropriate precautions are taken for any impairments to fire protection, especially with respect to ignition source control.

3.Determine loss expectancies and scenarios for impairments.

4.Coordinate communications to Client Service Teams regarding Improperly Closed Valves (ICVs) and Major Impairments.

5.Coordinate action plans for locations with extended impairments, Major Impairments, idle/vacant locations, and strikebound plants.

6.Work with Field Engineers and Work Assignment to coordinate site visits if deemed appropriate.

7.Work with managers and Work Assignment to arrange field engineering activities during catastrophic events.

• Permanent opportunity in the heart of Vaughan
• Competitive salary $54,000 pa
• Benefits including health and dental
• Positive work environment with the opportunity for growth and development
• Opportunity to learn a new and exciting niche The successful candidate will meet the following qualifications:
• French bilingual working capacity is a must have, written and verbal
• 3 plus experience in a technical call-center experience
• Exceptional communication skills, with verbal and written proficiency
• Strong attention to detail and top notch time management skills
• Bachelors degree, quivalent FM Global experience, or College Certificate/Diploma in Fire Protection Program
• Advanced proficiency in Microsoft suite (testing will be provided, and only candidates with advanced results will be selected)
• Ability to work independently and willing to assist where needed
• Quick learner with the ability to handle multiple tasks If you are interested in this position and meet the qualifications above, please apply online.

we believe in fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

we are dedicated to contributing to a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

we welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

Abhilasha, Steven Randstad Canada Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada.

As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.