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Client Services Specialist

Randstad Canada

This is a Contract position in Vaughan, ON posted November 30, 2019.

are you a client service focused professional ready to take your career to the next level?

Are you driven and a self-starter looking to take your career to the next level?

Are you an upbeat individual who likes to take initiative and enjoy a fast-paced environment?

If so, we want to hear from you Languages required : English and Cantonese or Mandarin what you will get:
· $40,050 annual salary
· comprehensive benefits package
· extensive training
· great location in Vaughan Our client is looking for someone who can listen to our customers, understand their needs and respond with the appropriate service or product offering, while creating quality showroom and service-lane traffic and has good communication skills in English and Mandarin or Cantonese.

PRIMARY RESPONSIBILITIES:
• Manage incoming internet, chat and phone inquiries and proactively pursue additional customer leads
• Set appointments, Sales or Service
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

• Accurately document and update records in required systems.

• Follow up in a timely manner to ensure customer satisfaction.

• Understand all programs, systems, and procedures.

• Maintain diplomacy and tact when dealing with upset or escalated calls.

• Provide feedback to management concerning potential problems or areas in need of improvement.

• Make recommendations to implement improved processes.

• Perform other duties as assigned by management.

what you NEED to be successful in this role:
· excellent verbal and written communication skills, clear and concise speaking abilities in English and Cantonese or Mandarin
· university or college degree in business, administrative studies or any other related degree
· 1 years’ experience in a customer service role, preferably in a call center
· computer savvy and ability to be trained and become proficient with various software applications
· able to prepare professional proposal and explain products
· amazing customer service skills
· able to prioritize tasks based on urgency and importance
· strong attention to detail
· self-starter with the ability to work independently with very little supervision.

· intermediate knowledge in Microsoft Office (Word, Excel, Power Point, Outlook) please apply online, we will review your application and connect with you if we are able to move forward with your profile.

we appreciate all applicants but only those with above matching experience will be considered.

reach out to Abhilasha Singh if you have any questions at 905 305 2843 we believe in fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

we are dedicated to contributing to a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

we welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

Abhilasha, Steven Randstad Canada Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada.

As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.