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System Support Representative

Mackenzie Health

This is a Contract position in Vaughan, ON posted July 25, 2022.

Job Description

System Support Representative – Business Services



The System Support Representative staff reports to and will work directly with the Manager of Business Services to provide support for Integrated Bedside System. The System Support Representative will build strong and effective on-site relationships with Cortellucci Vaughan Hospital internal customers to effectively provide best customer service. This role will assist with setting up and supporting My Care premium services, generate sales through active personal contact with patients and families and address any inquiries as needed. They will provide basis technical support and escalate as needed as well as track and manage inventory. A fey focus for this role will be to provide exceptional customer service to our patients and family members.


What must you have?

  • High School education. 
  • Graduate of a relevant program/diploma or equivalent combination of post-secondary education and/or relevant experience is preferred.  

What else do you bring?

  • Demonstrate initiative, excellent organization skills, adaptability, ability to prioritize conflicting demands and multi-tasking within tight deadlines
  • Excellent customer service approach and skills
  • A minimum of 1 years’ experience in customer service assistance 
  • Intermediate Microsoft Office skills (Word, Excel, , Outlook)
  • Strong interpersonal and communication skills (written and verbal)
  • Self-directed and the ability to maintain effectiveness during change and with minimal supervision
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.


*You may be required to work at any site of Mackenzie Health



FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health’s Occupational Health and Safety department.