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Client Services Manager-Canada

VirtusaPolaris Virtusa Corporation

This is a Contract position in Vaughan, ON posted November 30, 2022.

o Client Services Manager will be a member of the Banking and Financial Services Business Unit client management team at Virtusa and report into the Banking and Financial Services Segment Head for Client Services.

This person will have responsibility of delivering and owning a high level of governance of Banking and Financial Services client relationships.

o Must play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, including growing a select client cluster with clearly established top line and bottom line targets, and being able to sell new service offerings and solutions to the client cluster in order to achieve targeted results.

o Proven track record of meeting and exceeding quotas Responsibilities: Establishing and managing the overall client relationship with key decision makers.

Establishing and building “trust” and leveraging client context by understanding client’s overall business goals.

Positioning Virtusa as a Strategic IT partner and identifying avenues for Virtusa to implement IT solutions.

Directing and managing the overall client relationship to include work quality and customer satisfaction.

Managing the account teams (account management and project management) to meet and exceed client expectations.

Contributing to new business development efforts, partnering with sales teams, to enhance and broaden the relationship in existing clients, and to create new logos within the vertical.

The Client Service Manager should be comfortable in groups/teams and be able to both lead and follow.

Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions.

The Client Services Manager will be held accountable against Measurable Revenue/Profit Growth within set timelines.

Required Skills/ Qualifications: A minimum of 7-10 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.

Experience with the global service delivery model.

Proven track record in client relationship management, business development, and sales.

Possess Banking and Financial Services domain expertise Have a strong background in a project environment and application development.

Strong understanding and knowledge of and impact of Banking and Financial Services industry trends for new business, underwriting, policy administration, finance and customer experience.

Bachelor’s Degree.

Knowledge of value articulation principals include client ROI and appropriate storyboarding techniques.

Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.

Specialized knowledge of industry analytics and is able to use trends to forecast and provide inputs within the organization to come up with right solutions Familiarity with key solutions such as Digital, BPM, Big Data and Analytics, Mobile, Cloud in addition to Core Outsourcing skills such as DevOps, QA, Infrastructure and Maintenance.

Familiarity of Salesforce.com for leads, pipeline and forecasting as well as CRM.

Nice to have : The candidate must bring in experience, insight, and credibility in the Banking and Financial Services domain.

Past experience managing revenue client (P&L including reporting and metric assessment for the account) Excellent problem solving, communication, and client management skills are essential.

This role requires strong leadership skills and demonstrated capabilities of being a thought leader.

The candidate must be able to work in a dynamic, entrepreneurial environment.

Candidates must have a proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels.

They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential.

Should be able to conceptualize, analyze, create blueprint for business transformations and present solutions in the insurance domain.