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IT Deskside Support Technician

Agilus Work Solutions

This is a Contract position in Vaughan, ON posted August 1, 2022.

Looking for an IT role?

Please take a look at this great opportunity Agilus is recruiting for a IT Deskside Support Technician in the oil & gas industry in Calgary, Alberta.

This is a 12-month contract position that is based out of Calgary, Alberta and will report to the Manager, IT Infrastructure and End User Services who is located in Calgary.

Responsibilities: Resolve user incidents regarding hardware and software.

Conduct remote and in person troubleshooting Take operational tickets/duties as needed and directed by supervisor Assist users with software installation.

Provide support for desk phones and mobile devices (Android and iOS) Troubleshoot networking and connection issues.

Support and troubleshoot network printers Image desktops/laptops/virtual machines with Windows 10 through SCCM Provide users with basic training on how to use Windows 10, Office 365, and other new technologies Create/update any documentation as required.

Ensure all deployed assets are properly managed (states, status, location, and assignment) and returned hardware is tagged for disposal Successful candidates will have: Bachelor’s degree, diploma or certificate in IT or related technical field 3 years of experience in similar roles Windows 10, Office 365, MS Teams, Active Directory, Android and iOS, ticketing systems (Service Now) Customer-service oriented with outstanding communication, collaboration and teaching skills Analytical mindset with a focus on troubleshooting, innovation and creative problem-solving Highly organized, able to prioritize tasks and quickly adapt to changes in a high pressure, face-paced environment Must be entitled to legally work in Canada Total rewards: Salary (depend on experience) 12-month contract Opportunity to work in a company leader in end user services Great opportunity to learn Location: Calgary Interested?

Please apply directly online by email Agilus would like to thank all candidates for their interest in this opportunity.

Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit regularly or subscribe to our email alerts at as new exciting employment opportunities become available daily.

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices.

We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ community.

We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

Alternative format available on Request .