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Sr. Supply Chain Systems Support Associate

CanadaKarta Group

This is a Full-time position in Vaughan, ON posted December 6, 2022.

Company Description Canada Goose isn’t like anything else.

We’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story.

Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do.

From the materials we use to the products we make, everything is meticulously crafted and built to last.

At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

Job Description Job Purpose: This role provides Tier 2 level support for Microsoft Dynamics 365 Supply Chain Management, as well as various end-user systems within Canada Goose’s global Supply Chain Systemsinfrastructure.

Identify risks and opportunities and proactively manage them as required.

Candidates must have some knowledge of supply chain management practices, including EDI, procurement, trade, logistics, warehouse management, and inventory management.

Technical/Functional knowledge in D365FO/ Dynamics AX SCM modules Provide support for all other enterprise applications Provide technical support by investigating, identifying root cause and resolving application/system issues Provide clear and thorough end user documentation as well as application support documents to include in the company’s knowledge base Work with 3rd party vendors to install, configure, test and support various applications/systems Follow existing standards and processes in fulfilling all duties and responsibilities Application testing of Enterprise solutions under development to identify and remediate potential problematic areas Assist in special projects and perform other duties as required Assisting Application Administrators with code deployments if required Communicate Service Issues to internal and external stakeholders on a timely basis Navigation and research in OMS, EDI, customer’s system, 3rd party systems (where required) to effectively manage order execution Take personal ownership / accountability for the order management process to deliver top tier service level Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges Initiate and maintain regular dialogue with key stakeholders (e.g.

Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues Qualifications Experience, Education and Designations: Minimum 5 years of Applications Support Minimum 5 years of experience in MS Dynamics D365FO, or in AX12 other versions.

Exposure and experience with D365FO/ Dynamics AX Supply Chain Modules Knowledge on EDI system would be as asset such as True Commerce Good understanding of applicable EDI data interchange formats A post-secondary education in Computer Science, Information Technology, Supply Chain, Logistics, Business Operations, a related field, or an equivalent combination of education, training and experience preferred Experience with compliance and governance frameworks (SOX preferred) Industry certifications preferred such as: Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate (MB-300, MB-320, MB-330) Additional Information We believe in the power of inclusion and that our best work happens when people bring their authentic selves to work and are welcomed for exactly who they are.

We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at