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Business Systems Analyst ServiceNow


This is a Contract position in Vaughan, ON posted August 15, 2019.

Business Systems Analyst
– ServiceNow On behalf of our client in the Consulting Sector, PROCOM is looking for a Business Systems Analyst
– ServiceNow.

Business Systems Analyst
– ServiceNow – Job Description Gather, analyze, understand, and document requirements and business cases Lead meetings and workshops with customers to understand project objectives and requirements Translate high-level business requirements into functional specifications Develop business and system requirements, functional designs, process flows, and test plans Estimate timelines for the requirements phase of the project and ensure that the requirements are delivered as per established schedule Work collaboratively with peers to coordinate the overall delivery of technology solutions to our clients Create user documentation that explain how new features work Lead walkthrough training sessions to explain solutions to internal and external clients Provide Subject Matter Expertise for products Interface with the application development team to validate test results for new applications verifying that they meet the requirements Evaluate alternative business processes and technology solutions and participate in making recommendations to enhance business operations Collaborate with the Project / Engagement Managers on delivering projects on time and budget and assist in the management of client expectations Create and maintain project documentation Collaborate with the Architecture Review Board on defining technical solutions and ensure that the standards are followed when capturing and documenting functional requirements Conduct system testing and facilitate user acceptance testing Assist in analysis and reporting of defects when requested Provide implementation and post implementation support when required Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity Reports To: Solution Architect / Program Manager Business Systems Analyst
– ServiceNow – Mandatory Skills Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way Ability to understand business needs and map to functional requirements Experience in successfully delivering product features and project deliverables Understanding of different SDLC methodologies like Agile, Waterfall, Iterative Strong knowledge of ServiceNow Experience in workflow analysis, design and process re-engineering principles Understanding of IT concepts (windows platform, integrations, webservices, reports) Solid problem solving and analytical skills Broad business and management knowledge Ability to work effectively with people at all levels of the organization Client?focused approach with outstanding interpersonal skills Excellent written and verbal communication skills Post-secondary education in Computer Science or Information Systems, or related qualifying work experience 3 years of hands-on experience with ServiceNow platform 5 years of experience creating and documenting requirements, specifications, and solution designs in a software development environment Proficiency in Microsoft Office Suite including Visio, Powerpoint and presentation tools Business Systems Analyst
– ServiceNow – Nice to Have Skills ServiceNow Certified System Administrator (CSA) certification is a plus Business Systems Analyst
– ServiceNow
– Assignment Start Date ASAP – 6 months to start Business Systems Analyst
– ServiceNow
– Assignment Location Woodbridge, ONT