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Chief of Staff (Remote) – Canada

World Education Services, Inc.

This is a Contract position in Vaughan, ON posted January 26, 2023.

Location: Remote
– Candidate should be based in Ontario or British Columbia or Willing to relocate) (Requires some travel every other month to the New York or Toronto Office and to other cities once a quarter) Description: WES is looking for a Chief of Staff to work closely with the COO in executing the overall mandate of the COO Group and driving cross-functional strategic work across our organization.

This role will work with the COO Group’s leadership to set strategic priorities, ensure strong execution and follow-through for department initiatives, strengthen coordination within the COO Group team and linkages with other WES departments, and manage key strategic planning, knowledge management, governance, and cross-functional projects.

The Chief of Staff will have a strategic view of the operating organization, with insight into the operations of a leading social enterprise working at the intersection of higher education, global mobility, and workforce development, and serving international students, immigrants, and refugees.

The Chief of Staff reports to WES’ Chief Operating Officer and will manage department leads within the COO Group including Global Operations, Marketing, Technology, Product and Global Education and Knowledge, as well as work collaboratively other WES Social Impact departments, WES’ Office of the CEO, and other functional teams.

They will have significant exposure to WES’s Executive Team and members of the WES Board of Directors.

Location and Work Environment: This is a remote-first role, as the COO Group team is a distributed, hybrid team working virtually from cities in the U.S.

and Canada.

We are also open to candidates working out of WES’ NYC and Toronto offices or looking for candidates that are willing to attend in-person meetings in NYC, Toronto, or other cities at least once a quarter.

Duties included but not limited to: Direct Support for COO and Department Leads within the COO Group Serve as a critical sounding board for the COO, helping to set and refine priorities by defining and assessing strategic choices, conducting scenario planning exercises, and identifying and managing strategic risk.

Lead the effectiveness of the COO and COO Group Department Leads, including heads of Global Operations, Marketing, Technology, Product and Global Education and Knowledge.

Manage and provide strategic consulting support to COO Group Department Leads.

Lead COO preparation for high priority meetings, such discussions on key initiatives and serve as proxy for COO where needed.

Proactively escalate and resolve potential issues by calling them to the attention of COO / COO Group Department Leads, as well as identifying potential solutions.

Collaborate with cross-functional stakeholders to measure and analyze key organizational metrics and develop operational processes that will make the team more effective.

Coordinate and facilitate different teams to foster exchange of ideas and provide cross-team learning opportunities.

Develop analytics, presentations and reporting for the COO Group.

Strategic Planning & Operational Improvement Drive planning, development, and execution of strategic initiatives.

Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.

Build and develop necessary working relationships for increased efficiency and effective responsiveness into existing operations and help to define new operational strategies.

Propose the creation of new systems and processes to streamline the COO Group’s operations where applicable.

Develop and lead the implementation of communications strategy, policy, and operational plans, to a successful outcome.

Manage cross-functional processes and meeting governance.

Manage communicating issues and decisions to stakeholders.

Manage COO Coordinator and Enterprise Portfolio Manager positions within COO Office.

The Ideal Candidate will: Dedicated professional who leads through ambiguity and independently runs projects with minimal direction.

Ability to work in a complex work stream and manage a plethora of workflows.

Excellent interpersonal skills and executive presence.

Excellent analytical and problem-solving skills with a focus on structure and execution Force for change who is open to new insights, accepts challenges and leads with positive energy.

Trusted professional with the ability to lead strong personalities and drive open items to effective resolution.

Ability to think and act creatively, championing and promoting new ideas that contribute to the goals of the organization and the department.

Be able to work independently with minimal supervision and within tight deadlines.

Build informal working relationships, quickly establish credibility in new areas of work, and mobilize people at all levels towards collaborative goals.

Have experience managing teams and working with a variety of senior stakeholders.

Foster a team atmosphere and encourage team members to contribute to innovative solutions.

Have a high degree of comfort with rapidly changing ambiguous contexts and an ability to help craft a clear path forward in these environments.

Bring both an entrepreneurial mindset to generate new approaches, spot opportunities, and initiate action.

Be excited about WES’ mission.

Bring a “can-do” attitude and have a willingness to stretch up and down in their role as the organization’s needs evolve.

Thrive in an environment that values transparency, collaboration, and a learning orientation.

Requirements: Bachelor’s degree and 10 or more years of relevant work experience with strong preference for experience in consulting and/or business operations.

Track record as an excellent problem-solver who enjoys taking on new challenges and demonstrates strong decision-making skills and judgement.

Ability to use independent judgment and work under pressure on competing responsibilities with resilience, and a high level of ownership.

Poise, confidence, and maturity in interacting with key stakeholders.

Excellent verbal and written communication skills that convey complex information to a range of stakeholders in compelling formats, including via PowerPoint slides.

Demonstrated qualitative and quantitative analytical skills to assess situations, break down complex problems, identify strategic tradeoffs, and apply learnings in a larger context.

Experience utilizing models for strategy development, planning, decision-making, and/or budgeting within organizations and/or with external partners a plus.

Good interpersonal skills, including tact, diplomacy, and flexibility, and demonstrated experience building trust with diverse stakeholder groups.

Ability to build strong relationships and work with individuals at all levels of the organization.

Commitment to confidentiality and discretion in appropriately handling sensitive information is required.

Strong command of technology tools, including but not limited to Microsoft Office suite (especially Word, Excel, PowerPoint, and OneDrive), Salesforce or other CRM systems, Jira and Confluence.

AODA Statement: WES values diversity in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community.

We strive to foster a workplace in which all individuals maximize their potential.

We are committed to providing accommodations for people with disabilities.