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Head of Strategic Operations


This is a Contract position in Vaughan, ON posted August 1, 2022.

Reports To: As per Beazley’s organisation chart Key Relationships: Focus Group Leaders/senior underwriting leadership of Canadian product lines, Claims Team Leaders, Head of Broker Relations, Operations senior leadership.

Job Summary: To design and implement an efficient and scalable IT & Ops model in Canada that enables Beazley underwriters to grow profitable books of business.

Key Responsibilities: Work with global underwriting leadership to define clear strategic goals for Canada and its associated product lines, including premium targets, expense ratios etc.

Work with underwriting, claims, IT & Ops to define a Canadian operations strategy and operating model that supports the above business strategy.

This will include: Review Canada’s underwriting and claims operations, including end-to-end processes across both central operations and the trading teams.

Define a clear roadmap for IT & Ops support of Canada, not just from a technology perspective but people, process and governance.

This will include automation, role definition (in particular UAs), tech recommendations and roll out, governance structures etc.

Identify and communicate OKR’s that will objectively monitor progress of roadmap implementation.

Drive the implementation of business and operational change activity.

Take ownership of all IT & Ops delivery, issues/queries that may arise.

Ensure buy-in from Canada leadership and employees to strategic goals and change initiatives.

Develop and maintain relationships with senior management and employees across Beazley Canada (in particular Focus Group Leader
– International Specialties Canada, SL and Head of Broker Relations) to ensure that there is an open and constructive dialogue regarding operations at all levels of the organisation.

Listen to, understand and challenge where necessary the nuances to writing business in Canada to that of the Rest of World in order to be able to create solutions to ways of working and operational differences General At Beazley we are committed to doing the right thing because it is the right thing to do.

It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley’s core values and behaviours – PIED and Being Beazley.

Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

Comply with Beazley procedures, policies and regulations including the code of conduct.

Undertake training on Beazley policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

Display business ethics that uphold the interests of all our customers.

Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture and People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.

This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.

Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.

These may include membership of any Beazley committees or working groups.

Personal Specification: Education and Qualifications Degree of any discipline Skills and Abilities Ability to build and maintain effective working relationships at all levels.

Ability to work in partnership with underwriting and claims senior leadership.

Comprehensive understanding of all aspects of operations, including strategy, planning, budgeting and project management Demonstrated history of encouraging open, honest, and constructive dialogue with key stakeholders.

Experienced change manager, able to understand, advise and deliver on business improvements.

Ability to coordinate inputs from different functions, in order to deliver shared goals within Beazley Strong interpersonal and communication skills.

Ability to work on own initiative.

Ability to work under pressure and/or to tight deadlines.

Knowledge and Experience Track record of delivery of business value.

Strong understanding of business strategy and the work of other Beazley departments.

Experience of managing the end-to-end processing of operations.

Experience of managing large projects or programmes with IT and change deliverables.

Experience of managing support operations in order to meet demanding levels of service Experience of establishing and managing third party suppliers.

Aptitude and Disposition Ability and willingness to do rather than just direct.

Outcome focussed, self-motivated, flexible, and enthusiastic.

Technically innovative, a problem solver and solution builder.

High energy and personal drive.

Team player as well as able to work on own initiative.

Analytical skills Decision maker Influencing and interpersonal skills Planning Problem solving Motivational skills Hands-on approach Task orientated This document is subject to review after consultation with your Manager.