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IT Operations Analyst IV


This is a Full-time position in Vaughan, ON posted July 14, 2021.

Company Overview Tell us your story.

Don’t go unnoticed.

Explain why you’re a winning candidate.

Think ”TD” if you crave meaningful work and embrace change like we do.

We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive.

Carve out a career for yourself.

Grow with us.

Here’s our story: Department Overview Building a World-Class, Diverse and Inclusive Technology Team at TD We can’t afford to be boring.

Neither can you.

The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD’s technology and business teams become more intertwined as new opportunities present themselves.

This new era in banking does not equal boring.

Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies.

They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups.

Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support
– you name it.

There’s room to grow in all of it.

Job Description About This Role We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments.You’ll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities.

There’s meaningful work at every turn Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here’s some of what you may be asked to perform: Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.

Promptly schedule packaging and new applications releases, engage partners.

plan parallel work streams when possible.

Partner closely with stakeholders to improve production environment stability.

Actively involved on all aspects of the application/system support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.

May focus on problem determination including data gathering and analysis.

May develop scripts using appropriate tools to address gaps, simplify or enhance the application/system or environment.

Provide quality service and solutions consistent with objectives and client requirements.

Effectively handle incident management for outages.

Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.

Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.

Identify, address application/ data issues, cross-capability and cross-release issues that affect application integrity.

Provide expertise to other functional areas (technology, trends and processes).

Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.

Deploy base infrastructure components for all environments.

May be involved in application deployment (“off the shelf” or in-house) and procurement.

Follow change management procedures.

ensure proper testing, sign-off, monitoring.

Monitor system life cycles, ensure specifications and functionality support business.

objectives and architecture decisions.

Use meaningful metrics to monitor environment’s performance.

Participate in disaster recovery planning (Define, Review, Test).

Requirements What can you bring to TD?

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have: Undergraduate Degree or Technical Certificate.

3-5 years relevant experience.

Ability to work on assignments that involve applications and systems of moderate to high complexity, under minimal supervision.

Readiness and confidence in installing, configuring, upgrading of business applications/systems in co-ordination with appropriate stakeholders.

Additional Information Join in on what others in TD Technology Solutions are doing: Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Learn voraciously, stretch your thinking, Hours 37.5 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.