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IT Sales Assistant (Mandarin Speaking ONLY)

League Group

This is a Full-time position in Vaughan, ON posted July 22, 2020.

Position title IT Sales Assistant (Mandarin Speaking ONLY) Description Our client, an IT service company is seeking applications from energetic, highly motivated individuals to become part of our team.

The company is a successful, fast-paced and dynamic organization, with a positive, team-oriented work environment.

Responsibilities
• Strengthen and retain Mandarin-speaking customer through online sales support
• Maintain regular contact with larger customers, promote an excellent standard of service and a high level of customer satisfaction
• Offers product and service sales opportunities to existing users
• Promote and manage web content and online community properties
• Help resolve in-bound customer problems and issues, escalating to management as necessary
• Track, record and prioritize sales support issues based on urgency and impact and work with Management as necessary to expedite resolution of important customer impacting issues
• Capture customer comments and feedback regarding market trends and pricing
• Measure and report on the effectiveness of social media programs
• Responsible for data statistics and analysis
• Regularly provide insights (including emerging trends) gained from the platform to the Manager to develop timely strategies Qualifications
• Strengthen and retain Mandarin-speaking customer through online sales support
• Minimum 3 years of experience of extensive usage of social media platforms
• Some knowledge of the online community and IT project best practices are a plus
• Experience working with similar enterprise publishing tools that include content management systems, email marketing, forums and communities
• Proficient in Excel, able to generate various reporting by Excel
• Works well, both independently and as part of a team, while thriving in an environment that requires the ability to effectively prioritize and juggle concurrent projects
• Exceptional interpersonal and communication skills
• Exercise flexibility, initiative, good judgment and discretion
• Good communication skills in both English and Chinese Job Benefits Salary: $35,000
– $42,000 /year