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Associate consultant

Hcl Technologies

This is a Full-time position in Vaughan, ON posted August 8, 2022.

Not Just A Great Place To Work A Place To Do Great Work Job Description Associate consultant Job Summary Location: Project role: Associate consultant Qualification: B Tech Experience: 4.5-8 Years Skills: Oracle DBA No.

of positions: 1 To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.

To provide support for on call escalations orL3 level support and doing incident and problem management Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans.