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Senior Account Manager

Reef Technology, Inc.

This is a Contract position in Vaughan, ON posted August 5, 2022.

REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood.

With an ecosystem of 5,000 locations and a team that’s over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America.

By connecting the world to your block, we’re making the place you live, the place you love to be.

What You’ll Do The position of Senior Account Manager reports directly to City Manager.

This position is responsible for the coordination of all operations staff to ensure adherence to Impark’s operation policies and procedures, contributes to the successful achievement of the annual operating plan and to successfully manage client relationships to ensure client retention.

Responsibilities: Direct Contact w/Client Dec.

Maker: Maintain regular communication with client and responding to requests and/or issues in a timely fashion to ensure client satisfaction.

Direct Contact w/Client Subordinate: Respond and handle client requests and/or issues in a timely fashion to ensure client satisfaction.

New Business Development: Responsible for searching new business opportunities.

Retention: Responsible for retaining our existing customers and/or clients.

Loss Prevention: Responsible for ensuring staff is following correct policy and procedures for eliminating the factors causing deficiencies and potential revenue loss.

Union Management: Responsible for liaising with the Union Business Representatives as well as attending grievance meetings.

Recruitment: Responsible for the recruitment and selection process for all staff positions including job posting advertisements, adhering to the collective agreements where applicable, and liaising with the Human Resource Department.

Promote: Responsible for performing personnel reviews and appraisals as required.

Training: Responsible for the delivery of new hire orientation training, completion of new hire paperwork, and issuing of uniforms.

Formal Discipline: Responsible for staff disciplinary action, including issuing of written warnings.

Terminations: Responsible for monitoring and follow up action on staff discipline and participating in dismissal proceedings.

Open/Close Locations: Responsible for liaising with contractors, maintenance department, equipment suppliers and Landlord/Property Manager during site set-up or site closing.

Renewals: Responsible for handling renegotiations of existing contracts.

CMS Management: Responsible for updating and maintaining contract records with in the contract management system Location Appearance: Responsible for regular reviews of lots physical condition including landscaping, signage, surface and lighting etc.

to ensure they are safe and operating at company’s standards.

Administration: Responsible for day to day administrative duties including emails, faxes and internal correspondence.

Rate/Customer Mix Management: Responsible for monitoring lot volume trends, customer mix, and overall activity through analysis of space surveys and regular site visits.

Equipment Procurement: Responsible for providing to staff members all equipment and tools necessary to be able to perform their duties in the safest manner.

Claims Management: Responsible for tracking and managing of damage claims.

Requirements: Education: Bachelor’s Degree: Business Administration preferred Experience: 7 years Client retention and/or business development experience 5 years managing and training other employees with front-line supervisory responsibilities.

Parking management or property management experience preferred.

Skills: Ability to successfully manage and train other employees.

Strong computer skills required, including MS Word, Excel, and PowerPoint.

Superior communication and interpersonal skills, both written and verbal.

Ability to work independently, in a team, and meet deadlines.

Strong analytical skills with an ability to balance multiple projects in a fast paced environment.

Valid driver’s license, access to own vehicle, and clean driving record.

Ability to develop effective working relationships with internal and external parties.

What We’ll Provide Medical Dental Vision RRSP Matching program Personal Absence Days (PAD) PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Occasionally move around the property by walking for extended periods of Frequently operate small office equipment such as cash register, calculator, copier/printer Will remain in seated position for extended periods WORKING CONDITIONS: Work is performed in indoor as well as outdoor environments.

Employees are subject to environmental conditions including extreme heat and cold weather.

Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company.

REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Authorized to work in the country where this role is based?

Do you currently, or in the future will you, require sponsorship to legally work in the country where you are applying?

Do you possess a valid drivers licence?

Have you ever been an employee of REEF or any of it’s subsidiaries (Lanier, AmeriPark, Park1, Republic Parking, Impark, etc.)?

Are you a current employee of REEF?

If so, please consider discussing your interest in this new role with your current supervisor.

Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary .

Whatever your decision, it will not be considered in the hiring process or thereafter.

Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in REEF’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please select Gender Gender Are you Hispanic/Latino?

Please select Are you Hispanic/Latino?

Are you Hispanic/Latino?

Please identify your race Please select Please identify your race Please identify your race Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows: A “disabled veteran” is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S.

military, ground, naval, or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Please select Veteran Status Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of Disability Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.

Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S.

Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to: Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn’s Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select Disability Status Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended.

For more information about this form or the equal employment obligations of Federal contractors, visit the U.S.

Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

This survey should take about 5 minutes to complete.