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Strategic Advisor Manager

CompuVision Systems

This is a Contract position in Vaughan, ON posted August 7, 2022.

We are currently seeking a Strategic Advisor Manager to lead the activities and responsibilities of our team of strategic IT Managers, called Strategic Advisors (Formerly vCIOs).

The Strategic Advisor Manager will oversee and provide direction across service delivery of IT strategy for our clients, technology upgrade cycles, budgeting, strategic direction and insights, project schedules, and client needs.

These clients vary in size, industry, organization type and geography.

The ideal candidate for this role will possess VC3’s core values and inspire this team to do the same This position requires a passion for: Leading and mentoring a high-performance team Outstanding customer service Ongoing process improvement Here’s what you will be responsible for: Ensuring client roadmaps, budgets, and annual planning activities are completed on schedule, including appropriate proactive follow-up to keep plans on track.

For many clients this means planning 12-18 months in advance Ensuring the correct amount of regular strategic meetings are held per client and that there is accountability for occurrence and content Acting as an escalation point for critical client issues, communicate, and manage communication with clients and internally as needed Coaching Strategic Advisors to effectively manage the operational and service requirements of their role Developing, implementing, and effectively maintaining accurate processes, standards, guidelines and procedures within the department Reviewing and supporting team performance based on key performance indicators Managing team capacity to ensure client satisfaction, proper time management, and team member utilization Collaborate with other teams to optimize processes and handle client requests Fostering a positive and collaborative environment among teams Here’s the experience we would like for you to have: Bachelor’s degree in computer science, engineering, business, or related field preferred Experience in the municipal industry or supporting municipal clients Minimum of 4 years of experience managing a high performing and strategic team Knowledge of IT applications, processes, software, and equipment And, here is some additional info you will want to know: Travel Requirements: limited, less than 20% Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment